Return and Shipping Policy for Rajdhani Shop BD
Effective Date: 10-01-2025
At Rajdhani Shop BD, we value your satisfaction and aim to provide a seamless shopping experience. Below are the details of our Return and Shipping Policy:
Shipping Policy
1. Order Processing
- Orders are processed within 1 business days after confirmation.
- You will receive a confirmation email or SMS with your order details.
2. Delivery Timeline
- Inside Dhaka: 2-3 business days.
- Outside Dhaka: 3-5 business days.
- Delivery times may vary during holidays, sales, or unavoidable circumstances.
3. Shipping Charges
- Inside Dhaka: 80 BDT.
- Outside Dhaka: 140 BDT.
- Free shipping is available for orders above 750 BDT.
4. Delivery Partners
We collaborate with trusted courier services to ensure timely and secure delivery.
Return Policy
1. Eligibility for Returns
We accept returns under the following conditions:
- The product is defective, damaged, or incorrect.
- The return request is made within 7 days of receiving the product.
- The product is unused, unwashed, and in its original packaging with tags intact.
2. Non-Returnable Items
The following items are not eligible for return:
- Items on sale or clearance
- Personal care items (e.g., perfumes, cosmetics)
- Customized or personalized products
3. Return Process
- Contact our customer support team at sale@rajdhanishopbd.com/+8801897582858 to initiate a return.
- Provide your order number and a brief description of the issue.
- Our team will guide you on how to ship the product back to us.
4. Return Shipping Charges
- Defective or Incorrect Products: We will bear the return shipping cost.
- Customer-Initiated Returns: The customer is responsible for return shipping costs.
5. Refund Policy
- Once we receive and inspect the returned product, we will notify you.
- Refunds will be processed within 7 business days via the original payment method or store credit.
- Shipping charges are non-refundable unless the return is due to our error.
Exchange Policy
We offer exchanges for defective or incorrect items. Contact our customer support team to request an exchange within 7 days of delivery.
Contact Us
For any questions or concerns regarding our Return and Shipping Policy, please reach out to us:
Rajdhani Shop BD
Email: sale@rajdhanishopbd.com
Phone: +8801897582858
Website: https://rajdhanishopbd.com